Monday, April 09, 2007

Interesting Article

I'm still around!

One positive to mention is I'm a big fan of the lower fare prices and the handy dandy 1st Class upgrade voucher system that has been introduced.

Unfortunately the reliability of V/line has decreased to the point where I fully expect at least 3 times a week to be significantly late either in the mornings or the evenings (or have a train totally cancelled at least once a week). I've built that into my expectations, hence my lack of regular vitirol being expounded on this page.

There was an interesting article in the Age today:

"Train Speed limits cause big delays"

The article explains how most of V/line's issues and poor performance stem from the suburban network bottlenecks and also the braking problems that Connex had recently.

Sorry, that bullshit doesn't wash with me as most of the issues experienced are as basic as locomotives or carriages not even being available on the platforms when required. Never mind about being stuck behind suburban trains or faulty signals or whatever other excuses they come up with but the underlying point seems to be the total lack of ability to get rolling stock on the platforms to take passengers to destinations.

It's not rocket science. They know what trains are needed and when. If the shit hits the fan then there should be plans to deal with it and keep travellers informed. Half the time the lovely customer service people themselves have no clue what is going on, so somewhere the chains of communication do not exist or people simply don't give a shit.

Come on V/line, get rid of the dead wood in your organisation, get some decent managers in there and start running a decent train service sometime soon.


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